Senior Lead, ServiceNow ITOM

Location: Toronto, Ontario, Canada; other location: Austin, Texas

Salary: $144,200–$224,960 per year in Ontario at the start of employment; base pay may vary based on market location and candidate-specific factors.

Company

hirify.global is a publicly traded global interactive entertainment company developing and publishing console, PC, mobile, online, and cloud-streamed products through Rockstar Games, 2K, and Zynga.

What you will do

• Lead the implementation of CMDB and CSDM strategies, including CI classes, attributes, dependencies, and service mapping approaches.
• Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network and security settings, probes, patterns, and schedules.
• Build and maintain integrations using IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
• Identify and implement GenAI and Agentic Workflows for alert analysis, remediation, and data anomaly detection.
• Oversee CMDB health, data normalization, and reconciliation processes to support a self-healing IT environment.
• Bridge technical infrastructure and business stakeholders to translate operational challenges into scalable, AI-driven solutions.

Requirements

• Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
• Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer skills.
• Expert-level knowledge of Discovery patterns, credentials, and error handling.
• Strong understanding of ITSM, ITAM, VR, and ITIL, specifically CI and asset lifecycle management.
• Familiarity with AWS, Azure, and GCP; virtualization technologies including hypervisors and containerization; and Infrastructure as Code.
• Proven experience in data analysis, reporting, and complex data quality governance.
• Exceptional interpersonal and leadership skills, with a record of driving consensus across diverse teams.
• Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to improve team productivity.

Culture & Benefits

• Culture focused on creativity, innovation, efficiency, diversity, philanthropy, and individual and team development.
• Opportunities for growth in a fast-paced global entertainment environment.
• Medical, dental, vision, pension plan, employee stock purchase plan, commuter benefits, wellness program, and learning and development opportunities.
• Charitable giving platform with company match, fitness allowance, employee discounts, free games and events, stocked pantries, and wellness incentives.
• Corporate classes, company parties, game release events, monthly socials, and team challenges.