Manager, Customer Success

Location: Remote, United States. The role manages a North America-based team and requires occasional travel for customer meetings and team events.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Lead Customer Success Managers and Customer Success Architects focused on adoption, account health, customer satisfaction, and advocacy.
• Coach team members through feedback, development planning, and career growth conversations.
• Partner with the Director of Customer Success to define goals, responsibilities, and priorities.
• Manage resource assignments, staffing levels, hiring activity, and customer coverage.
• Build senior-level customer relationships and support trusted-advisor partnerships.
• Collaborate with Sales, Product Management, Engineering, Professional Services, and other teams to improve customer outcomes and coordinate escalations.

Requirements

• Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
• Experience guiding teams through onboarding, software adoption, business reviews, renewals, and customer relationship management.
• Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
• Familiarity with Kubernetes, Docker, SAST, DAST, AWS, GCP, or Microsoft Azure.
• Ability to lead distributed teams across regions and cultures while working with executives and external stakeholders.
• Strong communication, coaching, delegation, planning, process improvement, and cross-functional collaboration skills.

Nice to have

• Transferable experience connecting technical concepts to business value.
• Experience supporting customers during escalations and improving team processes and tools.

Culture & Benefits

• Remote work with asynchronous collaboration across regions.
• Health, financial, and well-being benefits.
• Flexible paid time off and parental leave.
• Equity compensation and an employee stock purchase plan.
• Growth and development funding and team member resource groups.
• AI is expected to be used as a core productivity multiplier in daily workflows.