Customer Success Manager (AI SaaS)

Location: New York, CA; in-person work 4–5 days per week in New York, with flexibility to work from home when focus matters most.

On-target earnings: $125K–$235K annually, plus benefits and equity.

Company

Gamma builds an AI-powered presentation and communication platform for B2C and B2B customers.

What you will do

• Own customer health, gross retention, and net dollar retention across a portfolio of startup and enterprise accounts.
• Design and lead onboarding and training programs that drive deployment, product adoption, and internal customer champions.
• Build customer journey playbooks and scalable one-to-many programs for a growing customer base.
• Manage complex stakeholder relationships and lead executive business reviews that quantify customer impact.
• Partner with Sales on high-potential accounts and channel customer feedback to Product and Design.
• Experiment with AI-powered workflows to improve Customer Success efficiency.

Requirements

• 5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role.
• Strong record of meeting or exceeding retention and expansion goals.
• Experience managing strategic accounts and scaled customer programs in a high-growth environment.
• Data-driven approach to customer health and comfort discussing technical concepts such as APIs and SSO.
• Active use of AI tools and ability to explain AI best practices to customers.
• Ability to work in person in New York 4–5 days per week.

Nice to have

• Startup or product-led growth experience, especially transitioning customers from self-serve to sales-assisted motion.
• SQL knowledge or data analysis experience.
• Background in design software or experience building Customer Success operations from scratch.

Culture & Benefits

• Small team environment with a strong focus on craft, creativity, and execution.
• Warm, curious, collaborative culture with a bias toward action.
• Benefits and equity included with the compensation package.
• Hybrid flexibility alongside a strong in-office culture.