Senior Manager, Services Operations

Location: Remote in the United States; ability to travel up to 25% as needed.

Salary: $133,900–$190,750 annual base pay, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform using workforce insights and AI to help organizations build trust, improve productivity, and develop talent.

What you will do

• Partner with Implementation Services leadership to translate Customer Experience Excellence strategy into measurable operational outcomes.
• Own outcome accountability for CX Excellence initiatives, including success measures, follow-through, benefits realization, and performance reviews.
• Frame enterprise-level decisions by integrating capacity, readiness, analytics, and operational inputs into clear options and trade-offs.
• Drive prioritization and sequencing of initiatives while balancing service needs, enterprise constraints, and CX strategy.
• Advise senior leaders, improve decision quality and predictability, and reduce coordination burden without owning delivery teams or P&L.
• Identify opportunities to improve cost-to-serve, scalability, quality, customer outcomes, and the CX operating model across Support Services.

Requirements

• 6+ years of experience delivering complex programs and aligning teams with business strategy.
• Experience engaging directly with senior executives.
• Background in business partnering, operations, strategy, or program leadership, preferably in complex, matrixed environments.
• Ability to influence senior leaders, provide clear recommendations, frame trade-offs, and drive alignment without formal authority.
• Ability to travel up to 25% as needed.

Nice to have

• Ability to connect strategy to execution and translate high-level direction into coordinated, adoptable operational action.
• Strong prioritization and systems-thinking skills across workstreams, dependencies, and constraints.
• Operational understanding of service delivery, implementation, or customer-facing operations.
• Experience driving sustained adoption and change beyond initiative launch.
• Excellent communication and synthesis skills for creating clear, decision-ready narratives.
• Comfort operating in ambiguity and making progress with incomplete or competing inputs.
• Experience synthesizing and analyzing data and supporting the development and reporting of operational metrics.

Culture & Benefits

• Flexible work environment with a collaborative team focused on shared success.
• Benefits and rewards are available to employees.
• Potential performance-based bonus plan and restricted stock unit awards.
• Equal opportunity employment and disability accommodation during the application and interview process.