Program Operations Specialist (SaaS)

Location: Fully remote

Salary: $115,000–$140,000 base salary annually, plus annual performance bonus, equity grant, and benefits.

Company

hirify.global develops AI-powered SaaS solutions for group health and property and casualty insurance, using large-scale policy and claims data to improve risk prediction, underwriting, and claims automation.

What you will do

• Own project and case management for health underwriting products from intake and prioritization through assignment and end-to-end tracking.
• Maintain client-level visibility into status, timelines, dependencies, risks, and priorities across the portfolio.
• Coordinate with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow-through and resolve blockers.
• Improve and automate project and case management workflows using Salesforce, Jira, and spreadsheet trackers.
• Connect workflows and data across systems to improve tracking, reporting, scalability, and visibility.
• Build reporting on ticket volume, aging, bottlenecks, resolution rates, and workload for teams and leadership.

Requirements

• 5+ years of experience in service delivery, implementation management, issue and case management, or project and program coordination.
• Experience in a software or SaaS company.
• Strong working knowledge of Jira, Excel, and Salesforce, including reports, dashboards, and trackers.
• Ability to work with Data Science and Data Engineering teams and translate technical details into business priorities.
• Ability to manage concurrent workstreams with different owners and no defined end date.
• Strong organization, follow-through, communication, and cross-functional accountability skills.

Nice to have

• Experience in the insurance industry.

Culture & Benefits

• Team-oriented startup environment.
• Flexible schedule supporting work from home.
• Unlimited vacation days.
• Medical, dental, vision, 401(k), paid parental leave, and other benefits.
• Stock options and opportunities to learn and take on additional responsibilities.