Implementation Specialist

Location: London or Pune (Hybrid)

Company

hirify.global is a global research publisher providing journals, books, technology-enabled products, platforms, and services for researchers, health professionals, and educators.

What you will do

• Manage a portfolio of journals and support production-ready journal operations, submit-to-accept workflows, and policy compliance.
• Gather system requirements from publishers, editors, and service providers, then set up, maintain, and administer peer-review systems.
• Deliver presentations and training sessions for internal and external stakeholders.
• Monitor article-level quality, investigate reported and detected issues, and act as an escalation point for assigned journals.
• Maintain journal-specific records and documentation while developing relationships with Publishing, Editorial, Production, Technology, Operations, authors, reviewers, editors, and service providers.
• Collaborate with Automation & Analysis, Workflow Solutions, Training Programmes, service providers, and other Implementation Specialists to address root causes of quality issues and drive continuous improvement.

Requirements

• Experience contributing to sometimes interconnected business projects and working with a wide range of global stakeholders.
• Excellent organisational, written, and verbal communication skills, with the ability to manage multiple concurrent projects and competing priorities.
• Excellent numeracy skills with proven attention to detail.
• Proficiency in Excel and PowerPoint.
• Good problem-solving, logical, and analytical skills.
• Proactive approach with the ability to lead projects independently and as part of a large group.
• Degree or equivalent work experience.

Nice to have

• Previous experience in publishing and/or support.
• Understanding of publishing workflows.
• Business analysis and data analysis experience.
• Formal project management qualification such as PRINCE2.

Culture & Benefits

• Hybrid work arrangement in London or Pune.
• Collaborative environment focused on openness, transparency, quality, efficiency, and continuous improvement.
• Inclusive workplace committed to supporting diverse perspectives and providing reasonable accommodations for access needs.

Hiring process

• Applications are accepted until Sunday 8 November 2026.
• The position is full-time and permanent.