Marketing Services BPO Manager (Fintech)

Location: London, United Kingdom. Hybrid role with at least 3 days per week in the office; exact office days will be confirmed by the Hiring Manager.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Maintain an integrated view of revenue, margin, pipeline, workforce, risks, and opportunities for Europe Marketing Services.
• Analyse performance against plans and forecasts and prepare materials for business reviews, Outlooks, and AOP.
• Improve pipeline and VPC data quality, reconcile forecasts, and coordinate resolution of variances and missing data.
• Support pricing reviews and financial modelling, validating revenue, cost, funding, and margin assumptions.
• Maintain workforce plans covering headcount, vacancies, recruitment status, cost centres, and capacity gaps.
• Standardise and automate reporting, document controls, facilitate governance forums, and coordinate cross-functional actions.

Requirements

• Experience in business operations, commercial finance, FP&A, consulting, sales operations, marketing operations, or a related analytical role.
• Strong analytical and problem-solving skills with confidence working with complex datasets.
• Good financial and commercial acumen, including revenue, cost, margin, and forecasting concepts.
• Advanced Excel and PowerPoint skills with the ability to produce executive-level analysis and presentations.
• Strong communication, stakeholder management, and project-management skills.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.

Nice to have

• Experience with CRM, pipeline, reporting, workforce-planning, or financial-planning tools.
• Experience with Power BI, automation, or approved generative AI tools.

Culture & Benefits

• Hybrid working environment with regular office collaboration in London.
• Cross-functional work across Marketing Services, Finance, HR, VCA, Sales, and Global teams.
• Opportunity to contribute to payment technology operating at global scale.