Adoption Strategist (AI)

Location: Remote; candidates must be based in North America.

Company

ElevenLabs is an AI research and product company developing voice, creative media, conversational agent, and developer API platforms.

What you will do

• Design and deliver scalable onboarding tracks, lifecycle campaigns, workshops, webinars, and adoption playbooks for corporate and mid-market customers.
• Drive activation and time-to-value for customers’ core use cases and expansion into additional use cases.
• Build deep product expertise across the ElevenLabs platform, especially ElevenAgents and ElevenCreative, and stay current with new products.
• Audit customer agent prompts, configurations, and feature setups; identify gaps and provide recommendations that support deeper adoption.
• Track adoption metrics, improve reporting with Revenue Operations, and develop data-driven adoption strategies across the regional customer base.
• Partner with Account Management, CX, Solutions Engineering, GTM, Customer Experience, Product Marketing, Engineering, external implementation partners, and leadership on adoption initiatives.

Requirements

• 6+ years of experience in adoption, customer or partner enablement, digital customer success programs, enterprise growth, or a similar role at an AI-native or highly technical company with a large, low-touch customer base.
• Experience with voice AI, text-to-speech, conversational AI, or developer-facing products.
• Experience building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-service content.
• Ability to design scalable systems and automate workflows using AI tools.
• Strong analytical ability to identify trends, close gaps, surface opportunities, standardize best practices, and determine which new data points should be tracked.
• Ability to drive cross-functional outcomes without direct authority while working with Account Management, FDE, Revenue Operations, and GTM.
• Experience managing a high-volume book of business at scale in the mid-market or commercial segment.
• Proficiency in English.

Culture & Benefits

• Remote-first work environment with a global team and a focus on talent rather than location, subject to the North America location requirement for this role.
• High-velocity environment with rapid experimentation, lean autonomous teams, minimal bureaucracy, and an AI-first approach.
• Annual discretionary stipend for professional learning and development.
• Annual discretionary stipend for meeting colleagues and social travel.
• Annual company offsite and monthly coworking stipend for employees who are not near a main hub.

Hiring process

• The role is newly created, and its scope is expected to evolve over time.
• Successful performance may lead to Regional Adoption Lead, Account Management, Digital CX, or Deployment Strategist opportunities.