Technical Account Manager (Cybersecurity)

Location: Must be based in Sydney, Australia, to support customers across the Sydney region; regular onsite travel throughout the sales territory is required.

Company

hirify.global delivers IT security and compliance products and services for enterprise customers.

What you will do

• Manage technical and sales relationships with enterprise customers and identify opportunities for renewals, up-selling, cross-selling, and new business.
• Deliver customer-focused sales presentations and demonstrate how product capabilities support business and security goals.
• Respond to technical and business questions, including RFIs and RFPs, and actively manage and support POCs and POVs.
• Forecast the sales pipeline, maintain sales administration records, and complete sales reports.
• Monitor service quality, raise timely alerts about customer business or technical situations, and act as the customer champion within hirify.global.
• Work with Product Management, Marketing, and Engineering to communicate and drive customer requirements; travel onsite regularly to meet customers.

Requirements

• Bachelor's degree.
• 2–3 years of relevant experience.
• Knowledge of IT security and compliance.
• Excellent written and oral English, presentation skills, and professional communication in emails, RFP responses, and reports.
• Experience with customer presentations, negotiations, sales processes, sales administration, and sales reporting.
• Ability to blend technical details with commercial requirements and communicate them in a customer-oriented way.
• Ability to work autonomously, stay organised and analytical, find creative solutions to obstacles, and manage multiple or conflicting customer priorities.
• Ability to travel throughout the sales territory.

Nice to have

• Knowledge of TCP/IP and networking, vulnerability management, policy compliance and audit tools, network security, web application security, endpoint detection and response, file integrity monitoring, patch management, cloud security, containers, DevOps, and API scripting with curl or Python.

Culture & Benefits

• Full-time position based in Sydney, Australia.
• Autonomous work managing assigned customer accounts and activities.
• Regular onsite customer engagement as an extension of the customers' security teams.