Enterprise Customer Success Manager (Russian Speaker)

Location: Warsaw, Poland. Travel to meet clients or attend conferences is required 2–5 times per year.

Company

hirify.global develops a mobile measurement and analytics platform and operates across 25 offices in 19 countries.

What you will do

• Manage enterprise accounts across technical, business, and product areas, aligning work with client goals.
• Own the post-sale customer journey, including training, feature adoption, and strategic business reviews.
• Represent client feedback to Product and R&D teams and provide proactive updates on releases, changes, and relevant content.
• Identify and lead upsell opportunities in collaboration with Sales.
• Facilitate webinars, workshops, and education sessions tailored to client needs.
• Partner with Marketing, Sales, and Partners teams to support regional growth.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within B2B SaaS.
• Native-level Russian and strong written and spoken English proficiency.
• Strong understanding of the mobile marketing or digital analytics ecosystem.
• Technical and analytical orientation, with the ability to understand SDKs, APIs, or data workflows.
• Familiarity with product management processes and cross-functional collaboration.
• Ability to work effectively in a dynamic, fast-paced environment.
• Willingness to travel to meet clients or attend conferences 2–5 times per year.

Nice to have

• Hands-on experience with hirify.global products.
• Ukrainian language skills.
• Background in SDKs, APIs, SQL, or mobile app tracking.
• Knowledge of mobile marketing strategy, attribution, or analytics.

Culture & Benefits

• Culture focused on curiosity, diversity, collaboration, innovation, and personal development.
• Opportunity to work with professionals across the globe in a multicultural environment.
• Equal opportunity employer committed to hiring and developing talent from all backgrounds.