Customer Success Manager (AI-Powered Affiliate Platform, iGaming)

Location: Remote from Poland, Ukraine, Romania, Portugal, or Spain; office work is also available in Prague or Sumy.

Company

Scaleo is a SaaS platform for building, managing, and optimizing affiliate marketing programs, serving clients across Europe, the UK, the US, Asia, and Australia.

What you will do

• Guide new B2B customers through onboarding, platform setup, technical integrations, and product launches.
• Build customer relationships, provide product training, and drive adoption and engagement.
• Monitor customer health, identify risks, resolve issues, and manage renewals.
• Identify upselling and cross-selling opportunities to support account growth.
• Collect customer feedback and collaborate with Product and Engineering on platform improvements.
• Act as a trusted advisor and help customers achieve measurable business results.

Requirements

• Proven experience in Customer Success or a similar customer-facing role in an established B2B SaaS or IT product company.
• Experience working in a structured customer-facing team within a mature B2B product environment.
• Hands-on experience managing B2B customer relationships and helping clients achieve measurable outcomes.
• Strong communication, relationship-building, problem-solving, prioritization, and follow-through skills.
• Proactive, customer-centric approach with ownership and accountability.

Nice to have

• Experience managing the full customer lifecycle, including onboarding, implementation, adoption, account management, retention, and renewals.
• Experience in affiliate marketing, AdTech, or iGaming, including affiliate software, tracking platforms, advertising technology, or iGaming operators and providers.
• Experience identifying upsell and cross-sell opportunities within existing accounts.
• Experience collaborating with Product and Engineering to address customer needs and improve functionality.

Culture & Benefits

• Product-driven environment focused on building a globally recognized SaaS platform.
• Remote work or access to offices in Prague and Sumy.
• Annual salary reviews.
• Flexible paid vacation and sick leave.
• Company-funded learning and development opportunities, team events, and a collaborative work environment.