Customer Success Consultant

Location: Warsaw, Poland; on-site at the Warsaw office

Company

hirify.global is an AI employee that operates in Slack and Microsoft Teams, connects to thousands of tools, and performs work such as reporting, dashboards, coding, and campaigns.

What you will do

• Run working sessions with customer teams to understand current hirify.global usage and identify additional workflows.
• Set up new use cases live with customers and connect multiple workflows that hirify.global can own.
• Lead webinars and group sessions covering successful and unsuccessful customer use cases.
• Take ownership of accounts after the first month and help customers increase adoption over time.
• Document customer insights about adoption and obstacles so the product team can act on them.

Requirements

• 1–4 years of experience in consulting, banking, startup operations, or a customer-facing SaaS role.
• Ability to structure complex or unclear business problems quickly.
• Confidence working with founders and heads of finance.
• Hands-on use of AI tools for real work and the ability to demonstrate their value.
• Curiosity about how businesses operate across different teams.
• Strong written and spoken English.

Nice to have

• Experience setting up solutions live with customers rather than only presenting slides.

Culture & Benefits

• Small team with high trust, low process, and owner-led decision-making.
• Immediate customer and product ownership, including user conversations from the first day.
• Close collaboration with account executives during the handoff after onboarding.
• Career growth opportunity on an early team being built to scale.
• Top-of-market salary and substantial ownership of customer-dependent work.