Customer Operations Representative (SaaS)

Location: Gdańsk, Poland; hybrid work with on-site attendance in the Wrzeszcz office

Company

hirify.global provides a SaaS platform that helps global brands maintain accurate and verified business information across search, map, and social media platforms.

What you will do

• Review, create, and configure customer locations across supported online networks.
• Help customers maintain accurate data, account integrity, and a reliable digital presence through email and live meetings.
• Provide technical and operational support for customer projects in collaboration with Customer Success.
• Investigate platform and network-related issues with the Product team.
• Explain complex technical and network concepts clearly to customers and internal stakeholders.

Requirements

• Fluent or business-level Polish and English, both written and spoken.
• Strong communication skills and the ability to explain complex concepts clearly.
• Detail-oriented, structured approach to administrative and operational tasks.
• Proactive, solution-oriented problem-solving mindset.
• Availability for hybrid work from the Gdańsk office.

Culture & Benefits

• Modern office in Gdańsk's Wrzeszcz district, near the PKP station and a shopping mall.
• Hands-on experience in a fast-growing SaaS and technology environment.
• Flat hierarchy, inclusive atmosphere, team activities, and Swedish workplace culture.
• Daily snacks and fresh fruit in the office.
• Long-term health benefits and insurance packages.

Hiring process

• Introductory video call.
• Team interview focused on skills and culture.
• Offer stage.