Legal Services Manager

Location: Remote - United Kingdom

Company

Twilio develops communications solutions that enable businesses and developers to create personalized customer experiences.

What you will do

• Serve as the first point of contact for go-to-market and Telecom Carrier Relations legal inquiries.
• Review, vet, and respond to high-volume legal requests while following internal processes.
• Independently draft, review, and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, service orders, and related commercial contracts.
• Support law firm eBilling matter creation, configuration, invoice escalations, and process improvements.
• Maintain operational expertise across Center of Excellence processes and update playbooks.
• Support ad-hoc operational projects and repeatable tasks across legal functions.

Requirements

• Bachelor's degree.
• 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal.
• Strong knowledge of commercial contracts and contracting principles.
• Independent drafting and negotiation experience with NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders.
• Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro.
• Experience using AI tools and understanding how LLMs can improve day-to-day legal work.
• Excellent written and verbal communication skills, attention to detail, and a customer-first approach.
• Process-oriented mindset and ability to work in a fast-paced, changing environment with minimal supervision.

Nice to have

• Experience supporting a sales organization at a high-growth technology company.
• Experience creating and managing process documentation and policies.
• Experience handling high-volume, repeatable tasks across legal functions.
• Exposure to law firm billing and eBilling software such as Brightflag, Onit, or Legal Tracker.
• Good sense of humor, disdain for drama, interest in learning new things, and desire to get things done.

Culture & Benefits

• Remote-first work with occasional travel for team offsites, All Hands, customer meetings, and other gatherings.
• Competitive pay determined by skills, experience, and geographic location.
• Generous time off, parental and wellness leave, healthcare, and a retirement savings program.
• Inclusive workplace with equal employment opportunities and support for community volunteering and donations.

Hiring process

• Hiring decisions are made by Twilio employees, with AI used to help make the process more efficient.
• A formal interview process is required; interviews are not conducted exclusively through text-based messaging applications.