Senior Account Director

Location: New York, New York, United States (Remote)

Company

hirify.global is a global digital agency specialising in omnichannel search and social, creative content, performance technology, and data-led content for international brands.

What you will do

• Lead senior client relationships across assigned accounts and workstreams, acting as the trusted day-to-day partner.
• Shape account strategy, long-term planning, QBRs, recommendations, and delivery quality in collaboration with Strategy and Client Services leadership.
• Translate client objectives into measurable KPIs, monitor performance, identify risks, and coordinate considered responses to challenges.
• Drive account growth through retention, strategic upselling, expansion, and cross-market or cross-office collaboration.
• Monitor budgets, project profitability, resource allocation, forecasting, revenue tracking, billing, and financial risks.
• Coach junior Client Services team members and maintain clear communication across clients, internal teams, and senior stakeholders.

Requirements

• Senior-level ownership of client relationships, including the ability to build trusted partnerships with senior stakeholders and understand their business priorities, industries, competitors, and challenges.
• Strategic account leadership, including shaping account direction, presenting recommendations, challenging assumptions, and maintaining alignment between client needs and delivered work.
• Ability to lead difficult or sensitive conversations, challenge client direction when necessary, reset expectations, and resolve misalignment professionally.
• Confidence with annual budgets, commercial conversations, out-of-scope requests, upselling, profitability, forecasting, revenue tracking, and financial administration.
• Ability to translate high-level objectives into measurable KPIs, investigate performance drivers, identify risks, and communicate solutions clearly.
• Ability to collaborate with Client Services, Strategy, Project Management, Operations, Finance, department leads, and senior management.
• Ability to coach junior colleagues, provide constructive feedback, and maintain high standards of strategic thinking and delivery.

Culture & Benefits

• Remote role based in New York, New York, United States.
• Values include striving for positive impact, acting together, kindness, respect, inclusivity, and collaboration.
• Global workforce and client portfolio with opportunities for cross-market and cross-office collaboration.
• Emphasis on proactive thinking, contribution beyond fixed responsibilities, team wellbeing, and constructive feedback.