Operations Coordinator (Retail)

Location: Remote in Japan, Taiwan, the Philippines, Malaysia, or Indonesia

Company

hirify.global delivers data-driven retail performance, customer experience transformation, and operational execution for more than 200 luxury brands worldwide.

What you will do

• Coordinate the acquisition of Evaluators for forecasted missions in the assigned operating areas.
• Schedule and coordinate fieldwork projects according to company standards.
• Verify that field surveys are submitted electronically on time and meet quantity and quality standards.
• Screen and validate surveys and set evaluation pay rates while maintaining operation margin targets.
• Optimize the Evaluators database, keep records updated, and maintain relationships with Evaluators.
• Ensure the finance team receives complete Evaluator payment details so payments are made on time.

Requirements

• Diploma in Administration, Business, Management, or a relevant field.
• At least 1–2 years of proven Retail or Project Coordination experience and/or Client Servicing experience.
• Fluent Japanese and excellent communication skills in English.
• Social media and technology proficiency, whether personal or professional.
• Required Microsoft Office skills; knowledge of other software is appreciated.
• Interest in or experience with social media outreach and community management.
• Excellent organizational skills, including the ability to coordinate project activities, multitask, and manage time effectively.
• Resourcefulness, proactivity, a problem-solving mindset, attention to detail, and the ability to manage time-sensitive issues.
• Passion, positivity, an outgoing personality, teamwork, resilience under pressure, stress management, and customer-service orientation.

Culture & Benefits

• Remote full-time work.
• Work with a global customer experience organization serving luxury brands worldwide.
• Collaborate with a network of 270 colleagues and Evaluators across local operating areas.