LTL/FTL Operations Support Specialist (Logistics)

Location: Remote, Philippines; overnight shifts supporting a US-based client.

Company

hirify.global is a tech-enabled workforce augmentation platform providing offshore talent and technology to help businesses scale.

What you will do

• Monitor shipments and update estimated times of arrival and arrival times in transportation management systems and customer portals.
• Upload and attach proof of delivery documents to the correct shipments across multiple systems.
• Monitor and address operational issues during overnight shifts, document outstanding concerns, and provide clear handoffs to the day team.
• Maintain accurate, complete, and current shipment records across transportation management systems, customer portals, and email.
• Help maintain service continuity as shipment volumes increase and assist with training a new team member for weekend coverage when needed.

Requirements

• 1–3 years of experience in logistics, freight operations, transportation coordination, or logistics customer service.
• Familiarity with a transportation management system; Sunnybrook experience is an advantage.
• Strong written English communication skills for shipment updates, operational notes, and shift handoffs.
• Ability to navigate multiple systems simultaneously, including TMS platforms, customer portals, and email.
• Proficiency in Microsoft Excel and general computer-based administrative tasks.
• Proven reliability, punctuality, and attendance, particularly during night or overnight shifts.
• Fiber internet, recommended at 100/50 Mbps, plus backup internet capable of at least 20 Mbps.
• A quiet, conducive home workspace.

Nice to have

• Wired Ethernet connection during work hours.
• Power backup such as a UPS if the location experiences frequent outages.

Culture & Benefits

• Remote work from home with a collaborative team focused on growth and mutual success.
• HMO healthcare benefits and accrued leave credits after the third month of engagement.
• Structured onboarding and client-specific training for assigned workflows.