Intercompany Outbound Analyst (Spanish Speaker)

Location: On-site in Taguig, Philippines; graveyard shift required.

Company

hirify.global is an innovation-focused company that encourages curiosity, creativity, diverse thinking, and experimentation.

What you will do

• Manage intercompany orders using SAP and applicable corporate or legacy systems, including COMS, IOMS, Salesforce, BPCS, and Lotus Notes.
• Coordinate with source-of-supply locations, business group and division supply chains, functional teams, and 3PL freight forwarders to ensure timely international exports.
• Support compliance with source-country and international export rules and regulations.
• Manage communications with international subsidiaries regarding product availability, order status, expedites, escalations, delays, and transportation issues.
• Complete customer feedback resolution complaints, identify process and customer-satisfaction improvements, and provide backup support to Intercompany team members.
• Support ERP deployments, maintain documentation and SOPs, and participate in corporate programs and continuous improvement initiatives.

Requirements

• Bachelor-level university or college degree or higher.
• At least 2 years of Customer Service experience.
• Experience with SAP.
• Fluent Spanish, both oral and written.
• Proficiency with Microsoft Office applications and the ability to manage daily operations with strong time management.
• Self-motivated, fast-learning, willing to learn, and able to work with minimal supervision.
• High client-service and quality orientation, a continuous-improvement mindset, resourcefulness, and the ability to work with ambiguity.
• Ability to work effectively with virtual and cross-functional teams, communicate at all organizational levels, multitask, and prioritize urgent work.
• Flexibility to take ad-hoc assignments, including work transitions or migrations, SAP and connected-application deployments, and continuous improvement projects.

Nice to have

• Advanced Excel knowledge, including formulas and macros.
• Lean Six Sigma training or certification.
• Experience with international transactions, global transportation, or multiple supply chain roles such as demand, supply, production planning, and distribution or transportation.
• Experience working on cross-functional and international teams.
• Project Management certification.
• Lotus Notes experience.

Culture & Benefits

• Work in an innovation-focused environment that values curiosity, creativity, diverse thinking, and responsible experimentation.
• Follow professional, corporate, compliance, global financial, ethical, and Environmental Health and Safety policies.
• Contribute to a strong EHS culture by following safety policies, identifying hazards, and supporting continuous improvement.
• Provide education and work history through a resume upload or application fields.