Enterprise Account Manager (AI)

Location: On-site in San Francisco, California, United States; regular customer-site presence is required.

Company

AI company building autonomous agents for financial-services contact center and compliance operations, including payment processing, loan origination, and customer support.

What you will do

• Own the largest accounts after go-live, with responsibility for renewals and expansion.
• Build relationships with senior stakeholders and economic buyers across each account.
• Lead quarterly business reviews and communicate business impact and future priorities to executives.
• Visit customers regularly, understand their business and priorities, and identify expansion opportunities across agents, business lines, and channels.
• Demo and pitch new AI agents and product releases to technical and non-technical stakeholders.
• Identify customer issues early, coordinate with deployment and engineering teams, plan renewals in advance, and bring customer insight to the founders.

Requirements

• 5+ years of experience in account management, customer success, or enterprise sales at a company selling into bank, lender, or servicer operations.
• Proven record of carrying and achieving an expansion or NRR quota.
• Deep understanding of bank and lender operations, including lending, default, loss mitigation, escrow, and contact centers.
• Experience building trusted relationships with EVP- and C-level executives.
• Strong solution-selling skills based on understanding the customer’s business.
• Ability to demo technical products live and explain AI to technical and non-technical audiences.
• Hands-on experience using AI tools in professional work.
• Ability to think quickly in discussions with senior executives.
• Reliable, service-oriented approach with strong follow-through and customer focus.

Nice to have

• Experience as an operator in the mortgage industry.
• Experience at an early-stage or high-growth startup.
• Experience managing accounts at the largest US banks or servicers.

Culture & Benefits

• Opportunity to work on AI products for consumer lending and financial services.
• Work directly with product and go-to-market teams.
• Competitive base salary with uncapped commission potential.
• Equity options.
• Comprehensive health, dental, and vision insurance.