ServiceNow Developer (AI)

Location: Compensation details apply to candidates hired to perform work within Ontario. Flexible work environment and remote work policies are mentioned, but the specific arrangement for this role is not stated.

Total compensation: $85,000–$105,000 CAD per year for work performed within Ontario.

Company

hirify.global provides a cloud commerce platform that connects online and physical operations, payments, financial solutions, and supplier networks for retail, hospitality, and golf businesses.

What you will do

• Develop and configure ServiceNow applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and related platform components.
• Design, develop, and troubleshoot REST/SOAP, OAuth, webhook, Integration Hub, MCP, Workato, and other third-party integrations.
• Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and maintain scalable and maintainable solutions.
• Support and improve ITSM and HRSD workflows, including Incident, Problem, Change, Request, and HR-related automations.
• Administer roles, ACLs, permissions, and other access controls; resolve escalated platform incidents and perform root cause analysis across connected systems.
• Gather requirements, prioritize enhancements, support upgrades and releases, establish reusable development standards, and maintain technical documentation and user procedures.

Requirements

• Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD.
• Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax.
• Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
• Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
• Strong understanding of ITSM processes and their translation into ServiceNow solutions.
• Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
• Strong problem-solving, communication, and documentation skills.
• Experience translating business requirements into scalable technical solutions and managing multiple priorities in a fast-paced environment.

Nice to have

• Experience with HRSD, ITOM, Workday, or identity and HR platforms.
• Experience with ServiceNow AI/GenAI capabilities, including Now Assist.
• Experience with MCP and MCP-enabled tools or workflows.
• Experience with Service Portal, custom widgets, HTML, and CSS.
• Experience with Workato or other iPaaS platforms.
• ServiceNow CSA or CAD, or ITIL 4 Foundation certification.

Culture & Benefits

• Flexible work environment with remote work policies and flexible paid time off.
• Equity options, pension contributions, health and wellness credit, and medical, dental, life, and disability insurance.
• Training opportunities, continuous learning, global mobility, and career growth support.
• Paid volunteer time, employee-led interest groups and networks, social committees, and sponsored sports teams.
• Computer purchase program, enhanced parental leave, RRSP plan and match, and paid parental leave top-up.
• Inclusive and barrier-free workplace with accommodations available during the selection process.

Hiring process

• Artificial intelligence-enabled tools may support certain recruitment activities.
• Hiring decisions are made by the recruiting and hiring teams.