IT Customer Service (Windows)

Location: Rochester, New York, US; onsite support with travel between L3Harris facilities in the Rochester area. Schedule: 9/80, with every other Friday off.

Salary: $52,500–$97,500 per year in New York State.

Company

hirify.global develops end-to-end defense technology solutions connecting space, air, land, sea, and cyber domains for national security missions.

What you will do

• Provide day-to-day first-level support for Microsoft Windows desktop systems and applications in a closed, virtual, or physical environment.
• Manage ServiceNow tickets within required SLA levels and escalate issues to higher-level support when needed.
• Support users with application, voice, phone, and data access issues through direct front-end customer service.
• Set up, provision, troubleshoot, deliver, and remove secure and unclassified phones and IT equipment according to security processes.
• Support projects replacing or upgrading IT equipment and assist with RMF and ICD 503 compliance.
• Travel between L3Harris facilities within the Rochester area and communicate effectively with users and stakeholders at all organizational levels.

Requirements

• Active Top Secret/SCI security clearance and willingness to submit to a CI Poly are required.
• Security+ CE or another DoD 8570 IAT Level I or higher approved certification.
• Bachelor’s degree and at least 2 years of prior related experience; or a graduate degree or equivalent with 0–2 years of prior related experience; or at least 6 years of prior related experience in lieu of a degree.
• Ability to support Microsoft Windows desktop operating systems, applications, and related user issues.
• Excellent written and verbal communication skills at all organizational levels.
• Applicants must be eligible for security clearance; security clearances may only be granted to U.S. citizens.

Nice to have

• Active Top Secret/SCI clearance with CI Poly.
• Experience with Wyse Management Suite, Active Directory, and GPO management.
• Experience with Microsoft Exchange.
• Knowledge of basic networking concepts and working principles.
• Experience with Cisco routers and switches, SCCM, and RedHat, CentOS, or Ubuntu Linux.
• Network certification.

Culture & Benefits

• Inclusive and engaging environment focused on professional growth, community commitment, and excellence.
• Health and disability insurance, 401(k) match, flexible spending accounts, and employee assistance program.
• Education assistance, parental leave, paid time off, and company-paid holidays.
• Benefits and available programs may vary by hire date, schedule type, and applicable collective bargaining agreements.
• Pre-employment substance abuse testing and background checks may apply where permitted by law.