Tier 1 Helpdesk

Location: Dallas, TX, United States

Company

hirify.global delivers digital services and technology solutions for federal agencies supporting veterans, service members, and civilians.

What you will do

• Provide in-person, telephone, email, and remote technical support to approximately 3,000 users.
• Diagnose, repair, replace, and configure PC and server hardware, Windows workstations, printers, and peripheral devices.
• Install and connect computers, servers, printers, network equipment, and other devices.
• Perform basic account management, including password resets, account unlocks, and user-group updates.
• Log and track incidents and problems throughout their lifecycle while communicating restoration status to users.
• Maintain equipment inventories, support records, problem-resolution logs, and preventive-maintenance procedures.

Requirements

• High school diploma or equivalent.
• Experience providing technical support in an enterprise environment with more than 100 users.
• Experience supporting Microsoft Windows client operating systems.
• Ability to diagnose and resolve PC and printer problems.
• Strong attention to detail, documentation skills, and customer service.

Culture & Benefits

• Work supporting federal missions related to the health and safety of veterans, service members, and civilians.
• Benefits package supporting physical, mental, and financial health.
• Opportunities to learn new skills, take on challenges, and advance professionally.
• Inclusive, growth-minded, and entrepreneurial work culture.
• Veterans, transitioning service members, and military spouses are strongly encouraged to apply.