Senior Operations Manager

Location: Remote work from home, United States; role location listed as Charlotte, NC. Must be authorized to work in the United States for any employer.

Salary: $100,000–$115,000 USD annually, with possible annual bonus eligibility.

Company

hirify.global provides technology-enabled legal services and supports complex global legal outcomes through modern platforms and AI.

What you will do

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation, best practices, and continuous operational improvements.
• Collaborate with stakeholders to achieve organizational goals and build effective partnerships.
• Manage projects end to end and ensure timely delivery.
• Monitor and report on KPIs, using data to identify improvement opportunities and support decisions.
• Ensure compliance with company policies and regulations while maintaining quality standards.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 7+ years of experience in operations management.
• Business innovation, general operations management, proactive management, and workload prioritization.
• Customer service, customer satisfaction, consumer services, and customer relationship management.
• End-to-end project management, reporting and analysis, and problem solving.
• Communication, public speaking, professional collaboration, and stakeholder management.
• Certified Operations Manager (COM) certification.
• Ability to work in an office environment and perform tasks involving sitting, standing, and use of office equipment.

Culture & Benefits

• Full-time remote work from home.
• Values-driven environment emphasizing integrity, service, collaboration, and challenging work.
• Enterprise-wide learning and internal mobility opportunities.
• Flexible approach that supports life beyond work.
• Inclusive, high-performing teams with a focus on employee engagement and development.