Customer Experience Operations Manager

Location: New York, New York; hybrid workplace

Salary: $70,000–$90,000 per year

Company

hirify.global builds software for dental practices, including a dental supply marketplace and an agentic AI insurance platform for revenue cycle management.

What you will do

• Track team performance and key operational metrics, identify issues early, and analyze data to determine root causes.
• Build action plans with clear owners and priorities and lead execution across the team.
• Resolve recurring operational problems and improve SOPs and guides to prevent them from recurring.
• Own progress on quarterly goals and key projects, identify risks early, and keep work on schedule.
• Act as the primary point of contact for the CXO team and cross-functional supplier, engineering, and product partners.

Requirements

• 3+ years of experience in operations, business operations, consulting, or high-growth technology.
• Experience managing, coaching, and mentoring others, including setting clear expectations, providing direction, and supporting professional growth.
• Strong problem-solving skills and experience using data to identify root causes, make decisions, and set goals.
• Demonstrated success in a customer-facing role, including client relationship management and communications.
• Ability to structure ambiguous problems and translate them into clear plans for yourself and more junior team members.
• Customer-minded bias for action, ownership, and ability to balance speed with the needs of the practices served.
• High attention to detail and ability to simplify, improve, and scale complex workflow changes across the team.

Nice to have

• Experience with SQL, Looker, Apps Script, or Python.

Culture & Benefits

• High-performance, close-knit team with meaningful responsibility, ambitious goals, and a bias for action.
• Comprehensive medical, dental, and wellness benefits.
• 401(k).
• Flexible PTO and family leave.
• Opportunities for rapid advancement and input at the highest organizational levels.