Associate Renewals Specialist (SaaS)

Location: Remote - US; preferred working hours are 8:00 am MT–5:00 pm MT.

Salary: $60,000–$70,000 annual compensation plus 20% variable.

Company

hirify.global provides an intelligent SaaS document management platform and legal context graph for legal professionals, with enterprise-grade security, governance, permissions, and ethical walls.

What you will do

• Own a B2B renewal portfolio and maximize subscription and SaaS recurring revenue through accurate, timely renewals.
• Manage quarterly renewal quotas and provide accurate portfolio forecasts with explanations to the Renewals Manager.
• Use Salesforce.com and related systems to build quotes, update customer details, reprice subscriptions, manage renewals, upsell, cross-sell, and generate leads.
• Build recurring renewal relationships with customers and deliver a high-quality customer service experience.
• Educate customers on products, pricing, contract terms, and renewal-related topics.
• Work autonomously while collaborating with the Renewal Team and Customer Success department.

Requirements

• At least 5 years of experience in SaaS renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service.
• At least 3 years of experience with Salesforce.com or a similar CRM or pipeline management tool.
• Good numeracy skills, including intermediate or better familiarity with MS Excel.
• Strong attention to detail and moderate comfort working with numbers.
• Multitasking, problem-solving, adaptability, and agility in a new and growing department.
• Good written and verbal communication skills for daily communication and presentations with customers, teammates, and the manager.
• Ability to work autonomously while remaining an available, engaged, and supportive team member.

Nice to have

• Bachelor’s degree in business, marketing, or a related field; the posting states this is preferred rather than required.
• Experience reviewing and interpreting B2B customer SaaS software contracts.

Culture & Benefits

• Collaborative, inclusive, high-performing culture with encouragement for curiosity and diverse perspectives.
• 90% of healthcare premiums covered by the company and an HSA contribution.
• 401(k) match at 4% with no vesting period.
• Flexible time off of typically 3–4 weeks per year plus 9 paid holidays.
• Potential twice-yearly merit increases, leadership mentorship, and advancement opportunities.