Head of Customer Success (AI)

Location: New York City, United States; hybrid workplace

Salary: $180k–$220k base, plus an early-stage equity package and performance compensation

Company

hirify.global provides an agentic AI platform that enables large organizations to deploy, run, and monitor mission-critical AI agents with governance and robustness for regulated industries and other enterprise verticals.

What you will do

• Build and lead the US customer success practice, with a path to a broader global remit.
• Partner with Sales to define outcome-based KPIs in contracts and track customer outcomes after deployment.
• Build and maintain C-suite relationships within strategic enterprise accounts.
• Drive public customer references through case studies, whitepapers, and press releases.
• Identify and advance account expansion opportunities with Sales.
• Develop customer success playbooks and processes for the US motion.

Requirements

• 8+ years of experience in Customer Success or Strategic Account Management in enterprise software.
• Proven track record of expanding accounts and driving ARR growth.
• Experience in financial services or other regulated industries.
• Confidence operating at C-suite level and strong commercial instincts.
• Experience building a customer success practice from an early stage.

Nice to have

• Early-stage company-building experience relevant to establishing a customer success function from scratch.

Culture & Benefits

• Work on a differentiated agentic AI product serving mission-critical applications.
• Health care plan covering medical, dental, and vision.
• Retirement plan with 401(k) and IRA options.
• Paid vacation, sick leave, and public holidays.
• Training and development opportunities.
• Early-stage equity package and performance-based compensation.