Customer Value Architect

Location: Los Angeles, United States; hybrid

Salary: $130,000–$190,000 per year, plus equity

Company

hirify.global develops AI- and machine-learning-powered, physics-enabled digital twins of electricity grids to help utilities assess infrastructure risks, optimize investments, and improve network resilience.

What you will do

• Develop strong proficiency with the hirify.global platform and translate its functionality and value into customer outcomes.
• Work closely with enterprise customers, including meaningful on-site engagement, to drive platform adoption and embed workflows across their organizations.
• Validate that delivered solutions meet contractual scope and achieve defined business outcomes.
• Define business cases, ROI metrics, value-delivery reviews, and reporting cadences with customers.
• Deliver customer training and workshops, identify emerging needs, and support account growth opportunities.
• Collaborate with Sales and Deployment teams on customer adoption, satisfaction, expansion, and value demonstration frameworks.

Requirements

• Significant experience in enterprise account engagement, strategy, and client management, ideally in a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or another relevant technical discipline.
• Experience developing customer value and ROI frameworks aligned with strategic and business priorities.
• Strong communication, critical thinking, stakeholder engagement, and problem-solving skills.
• Programming and data-integration skills, including experience with macros and software languages; current and unrestricted United States working rights are required.

Nice to have

• Experience in infrastructure, particularly the energy sector.

Culture & Benefits

• Competitive salary and ESOP participation.
• Career development and growth opportunities.
• Meritocratic, non-bureaucratic, and low-ego work culture.
• Opportunity to work on complex products and real-world infrastructure problems.
• Direct responsibility for the growth trajectory of a high-growth company.