Technical Customer Success Manager (Fintech)

Location: New York City, United States; hybrid with 4 days per week in the office

Salary: $130,000–$145,000 annual base salary

Company

hirify.global develops an AI-driven fintech platform that helps online merchants manage credit card disputes, recover lost revenue, and protect their businesses from chargeback fraud.

What you will do

• Manage enterprise customer relationships from onboarding and integration through adoption, retention, and expansion.
• Build trusted-advisor relationships with users, stakeholders, and C-level executives.
• Develop account strategies based on customer goals, success metrics, performance data, and actionable insights.
• Lead strategic business reviews, customer meetings, training sessions, webinars, and product updates.
• Monitor customer health, prevent churn, identify expansion opportunities, and demonstrate measurable return on investment.
• Represent customer feedback internally and support case studies, testimonials, and reviews.

Requirements

• 5+ years of customer success or strategic account management experience in a data-driven B2B SaaS company.
• Experience managing complex enterprise customers and engaging stakeholders from individual contributors to C-level executives.
• Proven ownership of retention, churn prevention, product adoption, and account growth.
• Hands-on experience troubleshooting APIs, webhooks, integrations, and data flows.
• Ability to analyze large datasets, communicate insights clearly, and lead executive-level presentations and business reviews.
• Native-level English and availability to work from the New York City office four days per week.

Nice to have

• Experience in fintech, payments, fraud, chargebacks, or eCommerce.
• Experience with global merchants or high-volume digital businesses.
• Familiarity with customer success platforms, CRM systems, and data visualization tools.

Culture & Benefits

• Ownership from problem to resolution in a fast-moving, collaborative environment.
• Focus on responsiveness, transparency, and measurable customer results.
• 401(k) retirement plan with company match.
• Health benefits, commuter benefits, and additional employee benefits.
• Weekly happy hours and team events.