Senior IT Support Engineer

Location: Hybrid role based in the Vancouver, BC area, with regular in-person support for Vancouver employees and occasional office events and technology rollouts.

Company

hirify.global provides a distributed work environment supported by IT systems and services focused on secure, reliable, and frictionless work.

What you will do

• Provide hands-on technical support across macOS, Windows, SaaS applications, hardware, peripherals, networks, and conference-room technology.
• Own complex support issues from diagnosis through resolution, documenting escalations and communicating clearly with stakeholders.
• Manage onboarding and offboarding, including equipment, device configuration, access provisioning, and account lifecycle changes.
• Administer endpoint devices using MDM and security tools such as Jamf and Intune, following security baselines and deployment practices.
• Support Vancouver office networks, meeting rooms, A/V systems, all-hands events, and executive events.
• Improve IT operations through scripting, automation, ticket and asset analysis, knowledge management, and AI-assisted Serval workflows.

Requirements

• 5+ years of experience in IT support, systems administration, or a related technical role.
• Strong troubleshooting skills across macOS and Windows, endpoint configuration, applications, peripherals, and connectivity.
• Experience with MDM platforms such as Jamf or Intune, including enrollment, configuration, deployment, compliance, and device lifecycle support.
• Working knowledge of identity and access management, including Okta, OneLogin, or Microsoft Entra ID, plus MFA, SSO, and provisioning support.
• Experience with SaaS productivity tools, endpoint protection, office networks, conference rooms, A/V equipment, and helpdesk or ITSM platforms.
• Clear communication, strong documentation habits, sound judgment with sensitive information, and the ability to work independently across teams and time zones.

Nice to have

• Scripting or automation experience with Bash, Python, PowerShell, or similar tools.
• Experience with Okta Workflows, Workato, Zapier, API integrations, or zero-touch device deployment.
• Experience with security, audit-readiness, ISO 27001, SOC 2, Cisco Meraki, endpoint detection and response, or related security tooling.
• Relevant certifications such as Jamf, Okta, Apple Certified Support Professional, CompTIA A+, Microsoft, or Google Workspace.

Culture & Benefits

• Industry-competitive compensation and an equity plan.
• Flexible time off, sick days, and 13 paid holidays.
• Comprehensive medical, dental, and vision insurance.
• Paid parental leave plus fertility, adoption, and family-planning benefits.
• Monthly wellness and reading allowance, LinkedIn Learning access, and team and company-wide events.

Hiring process

• Reasonable accommodations are available during the interview process upon request.
• Visa sponsorship is not available at this time.
• After accepting an offer, E-Verify is used to establish identity and employment eligibility as required by U.S. regulations.