IT Support & Systems Engineer (MDM)

Location: Remote, Canada

Company

Data, application, and process workflow automation platform combining integration, API management, and no-code application creation for enterprise business processes.

What you will do

• Manage, configure, and secure endpoint fleets through Kandji, Jamf Pro, or Ivanti MDM platforms.
• Design and maintain zero-touch provisioning and custom Bash, Zsh, and PowerShell deployment scripts for enrollment, application installation, and system configuration.
• Administer user lifecycles, permissions, group policies, directory integrations, SSO configurations, and security access controls.
• Provide Tier 2/3 engineering and daily troubleshooting for macOS, Windows, and Linux environments, including hardware, software, network, and peripheral issues.
• Maintain IT documentation and asset inventories and contribute to internal knowledge bases.

Requirements

• Advanced administration of macOS and Windows 10/11, plus CLI familiarity and basic troubleshooting in Ubuntu/RedHat Linux environments.
• Proven experience designing and implementing zero-touch provisioning.
• Strong Bash/Zsh scripting for Mac and PowerShell scripting for Windows, specifically for Kandji, Jamf Pro, or Ivanti Endpoint Manager.
• Hands-on experience with local or hybrid Active Directory, including GPOs and security groups, and advanced Google Workspace/Google Enterprise administration.
• Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security best practices.
• Outstanding customer service orientation and the ability to explain complex technical concepts to non-technical users.

Culture & Benefits

• Remote work.
• Career development and mentorship.
• Opportunity to work in the integration platform as a service (iPaaS) technology space.
• Mission-driven work focused on API creation and business-critical process transformation.