Senior Technical Consultant (Atlassian)

Location: Remote, Italy; candidates must be located in Italy. Travel to client sites may be required for key meetings or events.

Company

hirify.global delivers enterprise software, tailored solutions, and quality services across Atlassian, AWS, Slack, GitLab, monday.com, and Aha! ecosystems.

What you will do

• Gather and analyze client requirements and propose tailored ITSM and ESM solutions using Atlassian products and ITIL practices.
• Design high-level architectures and configure Jira Service Management portals, request types, workflows, automation, Assets schemas, and API connectors.
• Implement ITIL processes including service requests, incident, change, and problem management.
• Build integrations with other systems through REST APIs and support migrations within broader implementation projects.
• Lead client engagements autonomously, manage customer relationships, and contribute to pre-sales through scope definition, estimates, proposals, and solution design.
• Support practice growth through internal initiatives, upskilling, new offerings, and expanding expertise into products such as ServiceNow.

Requirements

• Proven consulting experience with a strong focus on the Atlassian toolset.
• Knowledge of ITIL and its application in ITSM and ESM.
• Knowledge of PPM systems and marketplace plugins such as Tempo Suite, Structure/BigPicture, and Zephyr/Xray.
• Ability to lead engagements autonomously, manage customer relationships, and deliver high-quality solutions.
• Experience supporting pre-sales, especially during early sales-cycle stages and in fixed-price packaged offerings.
• Ability to communicate effectively with stakeholders and present solutions.
• Ability to work in a consulting environment, contribute to business development, secure contracts, and manage time effectively to ensure billability.
• Strong organizational, prioritization, interpersonal, collaboration, innovative-thinking, self-starting, ambitious, and tenacious qualities.
• Ability to adapt to evolving business and technology landscapes and embrace new tools and practices.

Nice to have

• Web integration experience using REST APIs.
• Scripting experience with Groovy or Python.
• Additional pre-sales experience.
• Requirements gathering and analysis experience.
• Experience in a fast-paced, fast-growth technology start-up environment.
• Understanding of non-functional requirements for application scalability, availability, and security.

Culture & Benefits

• Remote-first working environment with flexible working hours.
• Generous holiday allowance and a fully paid parental and family-related leave policy, including 26 weeks for birthing parents and 13 weeks for non-birthing parents.
• MacBook provided to employees and additional home-office support for fully remote workers.
• Inclusive and diverse workplace committed to equal opportunities.

Hiring process

• Applications are submitted through the company careers process.
• Interview preparation guidance is provided before interviews.