Senior Solution Consultant (Cloud Platform and AI)

Location: Remote or office-based; hirify.global can hire in any country where it has a legal entity, subject to eligible working rights and time zone overlap with the team. The role is based in San Francisco for the United States pay structure and includes up to 30% domestic and occasional international travel.

Base salary: $132,219–$207,975 annually, depending on the United States geographic pay zone.

Company

Cloud collaboration software company building products that help teams work better together.

What you will do

• Deliver strategic technical guidance to enterprise customers using hirify.global products, practices, and solutions.
• Partner with customer stakeholders to solve business challenges and achieve desired outcomes.
• Create technical solution content and prescriptive guidance across hirify.global solution areas.
• Design proof-of-concept solutions for enterprise business challenges involving Cloud Platform and AI.
• Identify service and product expansion opportunities and advocate for customer needs with internal teams.
• Travel up to 30% for internal and customer-facing events.

Requirements

• 6–8 years of experience within SaaS companies.
• 5+ years in customer-facing roles involving technical administrators through executive stakeholders.
• Expertise administering hirify.global Cloud ecosystems, including Guard, Jira Software, Jira Service Management, Confluence, Focus, and Rovo.
• Experience with SaaS architectures, integrations, security considerations, Cloud migrations, migration utilities, and hybrid SaaS/on-premise deployments.
• Experience with AI, Rovo Agents, large language models, generative content, prompt engineering, and chat-mediated interactions.
• Fluent English and eligible working rights in a country where hirify.global has a legal entity are required, with time zone overlap with the team.

Nice to have

• Business communication ability in Spanish, French, or Portuguese.
• Experience coaching stakeholders on best practices and tailoring curated guidance.
• Experience with cross-team projects involving Sales, Product, Support, and other teams.
• Experience supporting large customers in a consulting or technical expert capacity.

Culture & Benefits

• Distributed-first work environment with remote or office-based options.
• Virtual interviews and onboarding.
• Ample time off and an annual education budget.
• Paid volunteer days and additional employee benefits.