Contact Center Strategic Development Program Manager (Fintech)

Location: Remote-USA

Salary: $60,500–$93,700 per year

Company

Integrated fintech and payments technology solutions provider serving financial institutions throughout North America.

What you will do

• Lead the Career Momentum ecosystem, including career exploration, mentoring, professional development, and related workforce initiatives.
• Design branded development programs addressing skill gaps, cultural priorities, leadership readiness, and career progression.
• Manage full program lifecycles, including planning, resource allocation, stakeholder engagement, and timely delivery.
• Use data, analytics, and program evaluation techniques to identify gaps and measure business impact.
• Partner with operations leaders and cross-functional teams to embed development programs into workflows.
• Apply Lean, Six Sigma, technology, and continuous improvement methods to improve scalability and engagement.

Requirements

• Must be located in the United States for this remote role.
• At least 2 years of experience in program management or performance development within operations.
• Experience implementing initiatives that deliver measurable business results.
• Knowledge of organizational development, adult learning, cultural change, and program measurement.
• Strong project management, data analysis, communication, stakeholder engagement, and influence skills.
• High school diploma required; bachelor's degree preferred. The role is not eligible for sponsorship.

Nice to have

• Experience in call center or customer service environments.
• Experience with creative program design and visual branding.

Culture & Benefits

• Remote-first and flexible work environment focused on psychological safety, wellbeing, inclusion, and belonging.
• Medical, dental, vision, life, disability, supplemental, and mental health benefits.
• Paid time off, 12 paid holidays, family care leave, and community volunteer time off.
• 401(k) with employer match, HSA contributions, and FSA options.
• Tuition reimbursement and wellness program.