Customer Success Manager (Programmatic Advertising)

Location: Hybrid in New York City, NY or Chicago, IL

Salary: $90,000–$110,000 annual base salary

Company

Technology company providing AI-powered solutions for responsible marketing and content adjacency management across social platforms and walled gardens.

What you will do

• Guide clients in executing campaigns across DV360, Google Ads, and Facebook by providing tailored performance strategies.
• Act as the primary point of contact, handling incoming requests and proactively engaging client partners.
• Provide consultative advice to help clients meet advertising KPIs and achieve their campaign goals.
• Analyze client data to develop actionable solutions, improve performance, and reduce costs.
• Support customers through technical and strategic challenges while communicating their needs to internal teams.
• Partner with product and cross-functional teams to relay feedback, identify common challenges, and improve the product experience.

Requirements

• 2+ years of experience in customer success management, programmatic trading, or advertising operations is preferred.
• Deep understanding of Google Ads and DV360.
• Highly proactive, motivated, and able to take initiative.
• Excellent written and verbal communication skills, with the ability to adapt communication styles across organizational levels and client relationships.
• Strong organizational and time-management skills, including the ability to prioritize multiple tasks and meet deadlines.
• Strong analytical skills and high comfort with Excel and data-driven initiatives.
• Consultative communication skills, including the ability to explain technical systems and challenges in simpler concepts.
• Ability to work productively and respectfully with a wide range of people in a positive, team-oriented environment.
• Strong empathy and ability to understand customers' spoken and unspoken needs.

Nice to have

• Experience with other Google Marketing Platform tools.
• Familiarity with the YouTube platform.
• Experience with other analytics tools.

Culture & Benefits

• Flexible hybrid work schedule.
• Flexible PTO and 14 paid holidays.
• Medical, dental, and vision insurance with FSA options, plus company-paid life insurance.
• Professional development opportunities.
• Summer Fridays, in-office lunches, and free food.
• Optional in-person and virtual events in a diverse and inclusive workplace.