Customer Success Engineer – Advisory

Location: San Francisco, CA or Remote (USA)

Salary: $146K–$163K base, with equity and bonus opportunities

Company

hirify.global builds software that automates and streamlines assurance and audit work across cybersecurity, privacy, and financial audit, helping businesses establish trust in global commerce and capital markets.

What you will do

• Own adoption, usage, outcomes, retention, and KPIs for a portfolio of advisory customers.
• Configure workflows, templates, and engagement structures in the hirify.global platform to improve advisory delivery.
• Translate advisory methodologies, service offerings, and best practices into scalable and repeatable workflows.
• Lead customer training, enablement, and change management while identifying usage gaps, inefficiencies, and delivery risks.
• Collaborate with Product, Engineering, Implementation, and Revenue teams to provide practitioner feedback and support renewals and expansion.
• Contribute to playbooks, templates, enablement content, and best-practice frameworks.

Requirements

• 2–5+ years of experience in advisory, consulting, or professional services, including risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting; alternatively, experience in advisory methodology, transformation, or practice operations.
• Deep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting.
• Experience supporting complex, multi-team advisory or consulting environments and service-line rollouts.
• Comfort working hands-on in software platforms, configuring workflows, and troubleshooting real-world usage challenges.
• Technical curiosity and interest in data models, permissions, configurations, and AI-powered workflows.
• Practitioner mindset with the ability to advise, enable, and drive change rather than act only as a support or relationship resource.
• Confidence leading training, enablement, and change management with advisory teams.
• Collaborative, outcomes-oriented, and comfortable working in an evolving startup environment.
• Clear communication with advisory practitioners, managers, and firm leadership.

Nice to have

• Experience with LLMs or prompt creation.

Culture & Benefits

• Values include fearless execution, speed with excellence, customer-focused experiences, ownership, mutual value, and inclusion.
• Remote-first work with flexible work schedules.
• Flexible PTO, 401(k), and wellness benefits starting on the first day.
• Technology and work-from-home reimbursement.
• Competitive compensation with meaningful ownership.