Senior Customer Success Manager (Enterprise AI)

Location: Vancouver, British Columbia; hybrid office-first schedule with collaboration in the office on Mondays, Wednesdays, and Thursdays.

Salary: CA$90,000–CA$130,000 annually, plus CA$17,250 commission and equity opportunities.

Company

hirify.global is an AI-first B2B SaaS company that provides a platform for market, competitor, and buyer intelligence, helping revenue teams improve competitive deal outcomes.

What you will do

• Own the full enterprise customer relationship from onboarding through renewal, expansion, upsell, and cross-sell.
• Forecast and achieve GRR and expansion targets while identifying churn risks and commercial opportunities early.
• Drive adoption and platform completeness by activating AI agents, integrations, Curators, Consumers, and newly released capabilities.
• Map customer goals to hirify.global outcomes, quantify ROI, and document measurable value throughout the customer lifecycle.
• Build relationships with economic buyers, Champions, Consumers, and executive sponsors while leading change management.
• Set account strategy and coordinate Win-Loss Researchers, PMAs, Sales, and AI Solutions contributors without direct authority.

Requirements

• Track record in a CSM or commercial role with direct revenue accountability, including ownership and achievement of renewal and expansion targets.
• Ability to lead and coordinate a cross-functional account team without direct authority.
• Proven ability to build trust and credibility from day-to-day Champions to executive buyers.
• Commercial fluency in upsell conversations, business-case development, and contract dynamics.
• Strong discovery skills and ability to connect customer business goals to platform outcomes.
• Ability to build internal Champions, navigate complex stakeholder dynamics, drive adoption, and develop multi-level customer relationships.
• Ability to identify risk and opportunity in customer behavior, usage data, and relationship health and act quickly.
• Technical curiosity, including the ability to learn integrations and AI capabilities and explain them to non-technical audiences.
• Active use of AI tools in day-to-day work and ability to model AI-fluent behavior with customers.

Nice to have

• Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS.
• Familiarity with technical integrations such as MCP, CRM, Slack, or similar, and comfort guiding customers through deployment.
• Knowledge of competitive enablement practices and revenue-team competitive programs.
• Hands-on AI experience beyond basic usage, including prompt design, workflow automation, or AI-assisted customer work.
• Equivalent combinations of education and experience may be accepted in place of the listed specifics.

Culture & Benefits

• Office-first hybrid environment with hubs in Vancouver, Toronto, and London.
• High-performance culture with career development, coaching, and annual performance reviews.
• Extended health and dental coverage from Day 1, plus employee discounts.
• Employee Stock Option Plan for full-time employees and a flexible “Take The Time You Need” vacation policy.
• Company-provided Mac or PC, access to professional tooling, and an AI-first working environment.
• Leadership access, social events, annual Vancouver kickoff, and dog-friendly Vancouver and Toronto offices.

Hiring process

• hirify.global can provide accessibility accommodations and support during the hiring process on request.
• Applications may be supported by automated or AI-assisted recruiting tools; final decisions are made by the hiring team.