Talent Acquisition Operations Manager

Location: New York, United States; timezone coverage for EMEA and APAC teams.

Base salary: $77,600–$142,200 USD annually.

Company

hirify.global is a global technology company and independent digital advertising platform serving advertisers, brands, and agencies across the open internet.

What you will do

• Own the Talent Acquisition Operations request queue, including triage, routing, response standards, status tracking, reporting, and intake improvements.
• Provide first- and second-line support for Greenhouse and adjacent recruiting tools, including configuration of templates, interview plans, scorecards, approvals, permissions, fields, and notifications.
• Maintain documentation, SOPs, process maps, runbooks, FAQs, and self-service knowledge content that reflects real processes and exceptions.
• Manage project trackers, timelines, action logs, RAID items, working sessions, workstreams, testing, cutovers, and post-launch hypercare.
• Deliver communications, training, release notes, office hours, adoption measurement, and continuous improvement for process and system changes.
• Run data audits and recurring operational reports covering queue health, request mix, process compliance, and data quality.

Requirements

• 4+ years of experience in Recruiting Operations, HR Operations, People Technology, technical support, or project coordination supporting a Talent or HR function.
• Hands-on experience administering or configuring an ATS; Greenhouse is strongly preferred, with comparable experience in Workday Recruiting, SmartRecruiters, Lever, iCIMS, or Ashby considered.
• Experience owning a request queue, ticket backlog, or service desk, including triage, prioritization, and backlog management.
• Demonstrated ability to document complex processes and keep documentation current.
• Proficiency with Smartsheet, Jira, Confluence, and SharePoint, including building forms, trackers, and workflows.
• Comfort building reports and dashboards, spotting anomalies, and analyzing data quality.
• Strong written communication for asynchronous and global work.
• Highly organized, self-sufficient, comfortable with ambiguity, and service-minded.

Nice to have

• Experience supporting multi-region or globally distributed recruiting teams across time zones.
• Experience with Jira Service Management, ServiceNow, Zendesk, or a similar service management platform.
• Experience building workflow automations, forms, or integrations between tools.
• Exposure to GDPR, CCPA, pay transparency, OFCCP, and related system configuration requirements.
• Experience in a high-growth, publicly traded, or matrixed global environment.
• Exposure to AI-assisted recruiting tooling.

Culture & Benefits

• Individual contributor role with no direct reports and a tactical, hands-on operating model.
• Comprehensive medical, dental, and vision healthcare with premiums paid in full for employees and dependents.
• 401(k) retirement plan with company match, disability coverage, life insurance, and well-being benefits.
• Tuition reimbursement, parental leave, sick time, paid vacation, and approximately 13 paid holidays annually for eligible employees.
• Stock-based compensation eligibility and an employee stock purchase plan with discounted company stock.