Client Account Manager, Mid-Market Sales (Goods)

Location: Toronto, Canada; hybrid work with in-person attendance at the Toronto office 1–2 days per week.

Company

A large online community platform with more than 100,000 active communities and approximately 130 million daily active unique visitors, offering native advertising opportunities to brands and agencies.

What you will do

• Collaborate with Client Partners to meet clients’ marketing goals and grow Reddit revenue across Goods advertisers.
• Manage relationships with agencies and direct clients, including campaign launches, revenue delivery, troubleshooting, and escalations.
• Provide campaign optimization recommendations based on performance data, audience and competitor insights, seasonality, and market trends.
• Educate brands and media agencies on advertising best practices and consult on awareness and direct-response objectives.
• Identify and pitch upsell opportunities, represent client needs to cross-functional stakeholders, and help shape the native ads product roadmap.
• Collaborate with Ad Ops, improve processes and solutions, and mentor and train other team members.

Requirements

• 4–7 years of experience in advertising sales and account management.
• Strong understanding of the customer marketing funnel and traditional marketing ecosystem.
• Ability to analyze data and evaluate identifiable factors when working with problems of diverse scope.
• Proven ability to upsell and grow client spend.
• Understanding of digital measurement, tracking fundamentals, and mobile measurement partners.
• Tenacious and entrepreneurial approach to product, process, and client challenges.
• Experience cultivating strong relationships with external partners, plus exceptional communication and interpersonal skills.
• Ability to work in a fast-paced and unstructured environment, with high attention to detail.
• BA/BS degree or equivalent work experience. Proficiency in Excel is preferred.

Culture & Benefits

• Global benefit programs covering workspace, professional development, and caregiving support.
• Family planning support, gender-affirming care, and mental health and coaching benefits.
• Comprehensive medical benefits and a health care spending account.
• Registered Retirement Savings Plan with matching contributions and income replacement programs.
• Flexible vacation, paid volunteer time off, and generous paid parental leave.
• Interview recording, transcription, and AI summarization may apply in select roles and locations; candidates can opt out before scheduled interviews.