End User Support Specialist I

Location: Canyon, Texas, with occasional support in Amarillo and at the VERO building; onsite presence required, including occasional weekends and off-hours.

Salary: $3,059.50 monthly.

Company

West Texas A&M University, part of the Texas A&M University System, provides higher education and campus information technology services.

What you will do

• Manage desktop patching, antivirus assurance, vulnerability remediation, and security compliance for campus computers.
• Troubleshoot end-user computing, connectivity, hardware, software, and application issues through resolution or escalation.
• Provide hardware and software guidance, support new technology deployments, and evaluate technologies for end-user needs.
• Train faculty, staff, and end users on common and specialized applications.
• Collaborate with faculty, staff, technical teams, committees, and other IT departments to develop solutions and technical standards.
• Mentor student technologists and maintain required training and compliance activities.

Requirements

• Bachelor’s degree in an applicable field or an equivalent combination of education and experience.
• At least one year of related Information Technology experience.
• Knowledge of word processing and spreadsheet applications, advanced IT concepts, intermediate troubleshooting, client relations, and ITIL.
• Knowledge and experience troubleshooting and repairing computer hardware.
• Strong written and oral communication skills and the ability to work effectively in a team environment.
• Ability to manage time, multitask, and provide strong customer service.
• Experience working in a demanding, fast-paced environment.
• Ability to maintain the security and integrity of critical infrastructure, including communications systems, computer networks and systems, cybersecurity systems, electrical grids, hazardous waste treatment systems, or water treatment systems.
• Must be legally authorized to work in the United States at hire and maintain work authorization throughout employment.

Nice to have

• Master’s degree.
• Two or more years of professional Information Technology experience.
• CompTIA A+, CompTIA Network+, or CompTIA Security+ certifications.
• Advanced experience with Microsoft products and solutions, including Windows 10 and Active Directory.
• Advanced experience with Apple products and solutions, including iOS and Mac devices and applications.
• Ability to mentor and motivate entry-level technicians and student technology workers.
• Ability to establish and maintain standard operating procedures and related documentation.

Culture & Benefits

• Health and welfare insurance plans and health and lifestyle programs.
• Optional retirement savings opportunities.
• Paid leave programs and 13–15 paid holidays annually for eligible employees.
• Security-sensitive employment subject to a criminal history investigation and credential verification.
• H-1B and other work authorization visa sponsorship is not available.

Hiring process

• Submit a cover letter, resume, and three references with the application.
• All positions are subject to budget approval.