End User Tech Support (FQ-Tissue)

Location: Onsite at the hirify.global Tissue plant in Anderson, South Carolina, United States. Occasional travel to other hirify.global locations is required.

Company

hirify.global is a family-owned manufacturer of personal care and household products with more than 5,000 team members, corporate offices in New York and Pennsylvania, and manufacturing campuses across the United States and Canada.

What you will do

• Install, upgrade, configure, image, and re-image laptops, PCs, software, hardware, and end-user peripherals.
• Provide general desktop support and one-on-one technical assistance by phone, email, or in person.
• Diagnose and resolve level-one network issues involving local-area connections, network access, email, internet, and dial-ins.
• Install and support printers, scanners, network cabling, network interface cards, and wired switches.
• Coordinate with third-party service providers on repairs covered by maintenance agreements and warranties, and repair minor hardware issues when applicable.
• Support divisional, local, and enterprise incident management, collaborate with Service Desk and IT leads, assist with change management, and contribute to service-level objectives and IT improvement plans.

Requirements

• Bachelor’s degree in computer science or a related field, or equivalent experience.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Fluent English.

Culture & Benefits

• Collaborative environment focused on continuous learning, professional development, humility, unity, integrity, and continuous improvement.
• Competitive base salary and bonus opportunities.
• At least three weeks of paid time off, plus paid parental leave.
• Medical, dental, and vision coverage starting on day one.
• 401(k) with employer match, dependent care FSA with employer match up to $2,500, tuition assistance, and wellness savings of up to $4,000 per year on insurance premiums.
• Bundle of joy benefit providing a year’s worth of free diapers to team members with a new baby.