Systems Support Specialist II (Microsoft)

Location: Onsite at the hirify.global facility in Trenton, South Carolina, USA. Occasional travel among other facilities may be required.

Company

hirify.global develops solutions for homes and businesses focused on resilient, efficient, and sustainable energy.

What you will do

• Install, diagnose, repair, maintain, and upgrade laptops, desktops, phones, printers, barcode scanners, and peripherals in office and manufacturing environments.
• Provide advanced desktop, hardware, software, networking, telephony, and end-user support, including support at remote sites with limited access to higher-tier specialists.
• Troubleshoot incidents, prioritize and document service requests, perform root-cause analysis, escalate issues when needed, and take corrective action to reduce downtime.
• Support business-system and manufacturing initiatives, system upgrades, application migrations, configurations, and end-user training.
• Maintain software and hardware asset inventories, ensure configurations comply with IT security policies, and help develop and implement technical standards and compliance improvements.
• Coordinate with IT personnel and vendors and participate in the Tier 1 call and ticket queue as required.

Requirements

• Associate degree in Computer Science or equivalent experience.
• At least 2 years of experience troubleshooting PCs, printers, phones, and network issues.
• Advanced knowledge of Microsoft Windows, Office, Outlook, network printing, Active Directory, Exchange, and Microsoft 365.
• Solid understanding of networking, wireless, and telecommunications fundamentals.
• Solid understanding of supporting Avaya or Cisco PBX, including MAC and end-user utilization support.
• Knowledge of Windows Server, Linux, storage platforms, and hardware technologies.
• Knowledge of mobile technology and mobile device management for smartphones and tablets.
• Understanding of audio/visual equipment installation, configuration, and troubleshooting, including videoconferencing and projectors.
• Strong problem-solving, verbal communication, and written communication skills, with willingness to contribute actively in a team environment.
• Ability to be on call during operational service interruptions, work evening nights or weekends when required, and travel among facilities if needed.

Nice to have

• Bachelor’s degree in Computer Science.
• MCSE, MCTS, CNA, Avaya telephony, or ITIL certification.

Culture & Benefits

• Onsite work in an office and manufacturing environment.
• Full-time employment with hands-on interaction across IT, business systems, manufacturing, and vendor teams.
• Work may include on-call coverage, evening or weekend support, and occasional travel between facilities.
• Physical requirements include standing and walking, frequent computer-based work, and occasional lifting of up to 25 pounds.