Customer Service Engineer

Location: Melbourne, FL, United States; onsite desk-side support and physical equipment repair are required.

Salary: $21.00/hr

Company

hirify.global delivers infrastructure services and professional services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Perform basic and moderately complex troubleshooting and repairs for PCs, desktops, laptops, tablets, printers, and other end-user technology.
• Provide desk-side support to end users and client-identified VIPs.
• Respond to change management requests and perform Install/Move/Add/Change (IMAC) activities.
• Install new PC equipment and complete assigned desk-side support activities.
• Communicate arrival times, repair estimates, and repair status to end users and service desk personnel.
• Follow documented service operations policies and procedures while meeting customer satisfaction and operational metrics.

Requirements

• Technical school certification or equivalent of 2–4 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• Strong oral, written, interpersonal, communication, and customer-facing skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Own a basic repair kit.
• Maintain all required OEM certifications as directed by management and complete any required customer-specific certifications or training.

Nice to have

• A+ certification.

Culture & Benefits

• Full-time employment as a technician.
• Additional requirements may apply if an employment offer is extended.
• Information is handled confidentially according to EEO guidelines.