Systems Administrator I - Technical Support (Windows OS, Linux OS)

Location: Hybrid from the Atlanta, GA office; minimum two days per week in the office, with Tuesday and Wednesday required. Standard hours are 9:00am–6:00pm ET after training, with rotating after-hours support.

Company

hirify.global develops enterprise and customer-facing software solutions and support services for utilities and broadband organizations across North America.

What you will do

• Maintain, upgrade, configure, and deploy enterprise applications, servers, operating systems, hardware, and infrastructure.
• Provide escalated technical support, troubleshoot application and system issues, identify root causes, and resolve incidents with end users and vendors.
• Administer users, authentication, permissions, security access, remote access solutions, and application environments.
• Monitor system performance, resource utilization, capacity, network infrastructure, and operational reliability.
• Create and maintain scripts, automation tools, documentation, procedures, and system administration records.
• Implement security controls, audits, vulnerability remediation, patching, backup, and disaster recovery processes.

Requirements

• At least two years of relevant experience in technical support, systems administration, server administration, infrastructure support, or a related technology role is preferred.
• Knowledge of enterprise operating systems, systems administration, troubleshooting methodologies, networking concepts, protocols, and network topology.
• Familiarity with virtualization platforms such as VMware or Hyper-V, storage administration, monitoring systems, and infrastructure management tools.
• Strong analytical, troubleshooting, communication, prioritization, and problem-solving skills.
• Proficiency with Microsoft Office applications and the ability to collaborate with technical and non-technical stakeholders.
• Ability to work from the Atlanta office at least two days per week, including Tuesdays and Wednesdays, and participate in rotating after-hours support.

Culture & Benefits

• Cooperative environment centered on integrity, relationships, innovation, teamwork, empowerment, and personal development.
• Medical, dental, vision, life, short-term disability, and long-term disability coverage.
• 401(k) plan with employee matching up to 6% and employer contributions of 4% of salary base.
• Paid time off, 9 paid holidays, an annual holiday week, and 120 Life Leave Event hours.
• Health Savings Account contributions, wellness rewards, dependent care FSA, educational assistance, and an interest-free technology loan program.
• Volunteer, wellness, family events, employee assistance, and benevolence programs.