Field Operations Technician (IT)

Location: Swedesboro, United States of America; onsite role with regular floor presence around active food production and warehouse distribution.

Salary: $86,500–$109,500 per year in New Jersey; geographic-specific salary structures apply.

Company

hirify.global operates a mealtime platform combining restaurants, food production, distribution, delivery, pickup, and technology-enabled dining operations.

What you will do

• Own technology operations for a DISH production and distribution facility and serve as the primary contact for facility technology issues.
• Install, configure, maintain, and repair computers, peripherals, scanners, printers, handheld devices, and network-connected production equipment.
• Troubleshoot servers, switches, wireless access points, firewalls, local networks, production management systems, and temperature monitoring components.
• Manage mobile and handheld device fleets through MDM, including provisioning, deployment, maintenance, and retirement.
• Perform preventive maintenance, inspections, asset inventory management, incident documentation, and standard operating procedure updates.
• Coordinate repairs, warranty claims, vendors, internal IT teams, and escalations from the restaurant MSP while supporting the broader IT Service Desk when capacity allows.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent work experience.
• 3–5 years of hands-on experience in IT support, field technician, or systems administration roles.
• Ability to diagnose, repair, and maintain PCs, laptops, tablets, handheld scanners, printers, and network-connected devices.
• Working knowledge of TCP/IP, VLANs, DHCP, DNS, Wi-Fi 802.11 standards, and switching and routing concepts.
• Experience managing and troubleshooting Windows, Apple, Android, and/or Chrome OS endpoints in a managed environment using Intune, Omnissa, or a similar MDM/UEM platform.
• Familiarity with ITSM platforms such as ServiceNow or Jira Service Management, and adherence to ITIL best practices.
• Ability to work independently and prioritize competing demands in a fast-paced production or operations environment.
• Strong customer service orientation with clear, patient, and professional communication for technical and non-technical colleagues.
• Comfort working in a warehouse environment with regular floor presence around active food production and warehouse distribution, plus sound judgment, problem-solving, and organizational skills.

Nice to have

• Experience with IoT device management or network-connected industrial or commercial equipment.
• CompTIA A+, Network+, or equivalent certification.
• Familiarity with Cisco Meraki, Aruba, or similar enterprise network platforms.
• Experience in food service, logistics, or manufacturing technology environments.
• Prior corporate Service Desk or help desk experience.

Culture & Benefits

• Ownership, proactive issue identification, clear communication, collaboration, accurate documentation, and adaptability are emphasized.
• Benefits include equity, a 401(k), medical, dental, and vision plans, and company-paid short- and long-term disability coverage.
• Paid time off, flexible time off for exempt employees, paid vacation for non-exempt employees, paid sick leave, and paid parental leave are provided according to classification and location.
• Additional benefits include discounted meals and exclusive perks across the hirify.global family of brands.
• hirify.global participates in the federal E-Verify program to confirm employment eligibility and provides interview accommodations upon request.

Hiring process

• Interview scheduling and candidacy information are shared by email or text.