Global Support Engineer I (Mining Technology)

Location: Tucson, Arizona, USA, 85706. Onsite position with up to 25% travel.

Company

hirify.global is a global manufacturer of construction, mining, forestry, and industrial heavy equipment; Modular Mining Systems provides mine management technology as a wholly owned hirify.global subsidiary.

What you will do

• Provide 24x7 emergency Level 3 global support and resolve assigned product support tasks within SLA timelines.
• Validate, reproduce, troubleshoot, and diagnose product issues in laboratory and production environments, including root-cause analysis and workarounds.
• Assist regional teams with deploying, troubleshooting, restoring, configuring, and validating systems on mobile mining equipment, servers, and office computers.
• Support testing, releases, documentation reviews, and first commercial installations of new product releases.
• Provide technical customer support, internal training, and feedback to development teams on root causes and reproduction steps.
• Contribute to knowledge-base content and product improvements that reduce support-ticket escalations.

Requirements

• Bachelor’s degree in computer science or engineering, or 2–3 years of equivalent work experience.
• Strong analytical, problem-solving, time-management, organizational, and communication skills, with the ability to work autonomously, manage multiple priorities, remain calm under pressure, and meet deadlines.
• Ability to maintain effective working relationships with managers, peers, and customers and communicate technical information to technical and non-technical audiences.
• Experience with Windows and Linux operating systems, basic configuration and troubleshooting, user security and rights management, and command-line environments.
• Basic knowledge of network configuration and troubleshooting, including firewalls, NAT, routing rules, and the TCP/IP stack.
• Basic SQL knowledge and knowledge of reporting platforms such as SSRS and Power BI.
• Basic experience with scripting and programming languages including Kotlin, Java, shell, Bash, PowerShell, batch, and Python.

Nice to have

• Experience with DevOps strategies and methods throughout deployment and validation, plus 1+ years in a technical support role.
• Previous mining-industry experience and experience with Microsoft IoT Edge and IoT Hub.
• Experience with production-grade Kubernetes storage, Windows Server and SQL administration, and advanced Linux command-line operations.
• Knowledge of Kafka and Postgres deployment, observability and monitoring with Grafana and Prometheus, and CI/CD pipelines, preferably Azure DevOps.
• Experience with cloud providers, preferably Azure, and containers and orchestration platforms, preferably Docker and Kubernetes.

Culture & Benefits

• Work in a diverse and inclusive environment focused on collaboration, innovation, and shared contribution.
• Support mining technology solutions designed to improve efficiency and sustainability worldwide.
• Follow customer-site, legislative, and safety requirements, with a stated commitment to zero accidents.
• Receive training from senior engineers and development teams.
• Travel up to 25% as part of customer and deployment support.