Associate Solution Consultant

Location: Remote (any location); Austin, TX, US also listed

Company

hirify.global provides a B2B SaaS platform for building connected customer experiences.

What you will do

• Partner with client business owners to identify, structure, sequence, and connect new use cases under existing enterprise agreements.
• Own client use-case intake by maintaining templates and project specification guides.
• Schedule discovery sessions around client go-live dates and governance timelines, coordinating with client-side PMO or strategic projects functions when applicable.
• Transfer scope, rationale, and design intent to Implementation, Production, UX, and Client Success, and provide continuity during delivery.
• Submit and track product and feature requests tied to signed agreements, report timelines to clients, and follow up with Product and Engineering.
• Maintain accurate use-case inventories, statuses, and Salesforce records while partnering with Solutions Consultants and Directors on escalations.

Requirements

• Bachelor's degree and/or 1–3 years of experience in solutions consulting, implementation, client success, cross-functional project coordination, or a related client-facing or technical-delivery role, ideally in B2B SaaS.
• Strong organizational discipline and the ability to track multiple concurrent workstreams against different timelines without losing detail.
• Experience building and refining structured intake templates or processes with real stakeholders.
• Willingness to learn hirify.global' documentation standards.
• Familiarity with data integration concepts and the ability to translate technical requirements for IT and business stakeholders, including APIs and flat-file/SFTP exchange.
• Strong Salesforce discipline and comfort maintaining accurate use-case and case records.
• Clear written and verbal communication skills for coordinating with client business owners and internal cross-functional stakeholders.
• Comfort operating without formal authority and judgment about when to escalate.

Nice to have

• Experience with or exposure to healthcare, insurance, education, or another highly regulated industry, or the ability to ramp quickly in a regulated market.
• Familiarity with use-case or requirements documentation such as PSGs and BRDs.

Culture & Benefits

• Remote work is available from any location.
• The role emphasizes sustained enterprise account partnership rather than deal-by-deal selling.
• Cross-functional collaboration with Solutions Consulting, Implementation, Client Success, Product, Engineering, Production, and UX is central to the role.

Hiring process

• Submit a resume and a cover letter under 250 words.
• The cover letter must include at least two key responsibilities supported by direct experience, the hirify.global core value that best represents the applicant, and salary requirements or a salary range.