Senior Solutions Specialist (SaaS)

Location: Europe, either from one of hirify.global's offices in Amsterdam, Stockholm, Kraków, or Malmö, or fully remote. The role is listed as hybrid and may require flexible hours to support US-based customers.

Company

hirify.global provides an AI-powered subscription management and billing platform for B2B SaaS companies, covering quote-to-cash processes from CPQ through billing, revenue recognition, and financial reporting.

What you will do

• Onboard new customers and translate their business requirements into effective hirify.global solutions.
• Run implementation workshops, provide training, and guide customers through go-live.
• Deliver consultancy for existing customers, including structural changes and optimization of connected integrations.
• Educate customers on product usage and maintain strong knowledge of the application and industry benchmarks.
• Share customer needs with the product team and contribute to future product development.
• Escalate issues, report progress, collaborate internally, and support healthy Professional Services profitability.

Requirements

• 5+ years of experience in software or SaaS.
• Previous consulting experience with a strong problem-solving mindset.
• Experience with order-to-cash processes and collaboration with Sales or Customer Success teams.
• Hands-on experience with integrations and CRM systems, ideally HubSpot or Salesforce.
• Experience with ERP or subscription management solutions and a bachelor's degree in Computer Science or a similar field.
• Fluent English and the ability to work flexible hours occasionally for US customer projects; the role is based in Europe.

Nice to have

• Practical interest in applying AI to improve products and customer solutions.
• Additional languages, especially German.

Culture & Benefits

• Remote-friendly setup with flexible hours and trusted work-life boundaries.
• Mentorship, learning programs, and opportunities to develop skills.
• Transparent, collaborative, and inclusive working environment.
• Annual company kick-offs and regular team lunches and informal gatherings.
• Work with a supportive Professional Services team across European and US hubs.