Process Improvement Lead (Healthcare)

Location: Remote nationwide in the United States, with most work conducted on Eastern time; occasional travel to hirify.global offices in New York, Washington, DC, or Louisville may be required.

Salary: $94,900–$130,500 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a publicly traded U.S. healthcare and health benefits company providing insurance and healthcare services to individuals, families, military personnel, and communities.

What you will do

• Lead the evaluation, design, standardization, and optimization of enterprise operational processes.
• Coordinate operational initiatives and strategic workstreams, including project plans, timelines, milestones, dependencies, and implementation activities.
• Drive operational readiness, process adoption, documentation, and continuous improvement using data analysis, root cause analysis, and best practices.
• Facilitate governance routines, track decisions, action items, risks, dependencies, and stakeholder commitments.
• Prepare executive-ready reports, dashboards, status updates, presentations, and recommendations.
• Partner with leaders and cross-functional teams to resolve issues, support change readiness, and influence accountability without direct authority.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, Project Management, Public Health, or a related field, or equivalent work experience.
• At least 4 years of experience coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams.
• Lean Six Sigma Green Belt and Black Belt certifications.
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities.
• Experience maintaining project plans, timelines, process documentation, decision logs, action logs, and governance materials.
• Strong written and verbal communication skills and the ability to coordinate across cross-functional teams.
• Ability to work cross-functionally and influence accountability without direct authority.
• Ability to identify risks, track issues, support resolution, and escalate concerns appropriately.
• Detail-oriented, collaborative, flexible, and team-oriented working style, with focus on process consistency, documentation quality, operational readiness, and execution accuracy.

Nice to have

• Project coordination or project management experience.
• Familiarity with operational governance, process improvement, enterprise execution routines, workflow documentation, and continuous improvement practices.
• Experience supporting payor operations, healthcare, Medicare Advantage, compliance-driven, regulatory, or highly regulated operational programs.
• Experience preparing leadership-level updates, status reports, executive-ready materials, meeting materials, and governance documentation.
• Experience supporting governance forums, executive reporting, operational readiness, implementation planning, or issue escalation.
• Background in payor operations, enterprise operations, product operations, compliance-driven processes, or annual product lifecycle activities.
• Comfort working in a matrixed environment with multiple business partners and competing priorities.

Culture & Benefits

• Remote work with flexibility regarding work location; occasional office travel for training or meetings may be required.
• Most remote work is conducted during Eastern time.
• Dedicated, interruption-free workspace is required to protect member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Benefits include medical, dental, and vision coverage, 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.