General Liability Claims Adjuster (Commercial Lines)

Location: Hybrid in Austin, Texas, United States or Dallas, Texas, United States.

Company

hirify.global is a technology-driven insurance carrier platform that uses data and technology to provide homeowners and partner MGAs with tailored insurance solutions and customer experiences.

What you will do

• Investigate, evaluate, and resolve general liability claims involving premises liability, products liability, personal injury, property damage, and related exposures across multiple jurisdictions.
• Analyze coverage and apply policy terms, conditions, and exclusions.
• Interview claimants, witnesses, and insureds; obtain statements and supporting documentation.
• Collaborate with legal counsel, defense attorneys, and outside experts on litigated claims.
• Set and maintain case reserves, negotiate settlements, manage files through resolution, and pursue subrogation and recovery opportunities.
• Maintain accurate claim documentation, monitor state regulations and case law, and provide timely, empathetic status updates and customer service.

Requirements

• At least 2 years of general liability or commercial lines claims adjusting experience.
• Active adjuster licenses in multiple states, or the ability to quickly obtain reciprocal or designated home state licenses; multi-state licensing may be required based on the assigned territory.
• Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions.
• Experience managing complex and/or litigated claims through resolution.
• Excellent negotiation, communication, and analytical skills.
• Ability to balance strong claims outcomes with a positive and empathetic experience for claimants and policyholders.
• Proficiency with claims management software and Microsoft Office Suite.
• Bachelor's degree preferred; equivalent industry experience may substitute for the degree.

Nice to have

• AIC, CPCU, or SCLA designation.
• Experience with construction, retail, hospitality, or products liability exposures.
• Experience working with third-party administrators or self-insured programs.
• Bilingual ability.

Culture & Benefits

• Medical plans, employer-paid dental and vision coverage for employees and families, 401(k), disability coverage, life insurance, FSA, and EAP.
• Equity compensation eligibility.
• Training and internal career growth opportunities.
• Flexible time off and 12 weeks of parental leave for primary and secondary caregivers.
• Snacks and drinks for onsite employees.