Staff Forward Deployed Engineer (AI)

Location: Remote - United States; must be based in the United States; currently not hiring in Hawaii.

Salary: $192K–$240K starting total cash, including base salary; equity offered and no bonus.

Company

A remote-first mental healthcare organization providing evidence-based and compassionate care while developing technology to improve mental healthcare operations.

What you will do

• Work directly with business and clinical teams to observe workflows, conduct interviews, and analyze data before designing solutions.
• Build and ship AI-powered tools that reduce manual work and are used weekly by operational teams.
• Own production software outcomes end to end, including usage telemetry and tool adoption.
• Use coding agents to specify, test, and review software output with rigorous evaluation practices.
• Apply privacy-by-design standards, including synthetic or masked data and separation of clinical content from operational tools.
• Stay engaged until teams can run the tools independently and convert learnings into reusable building blocks.

Requirements

• 8+ years of experience shipping production-quality consumer or business software systems with end-to-end ownership of outcomes.
• Proven experience shipping tools or products used weekly by customers or business teams, supported by usage telemetry.
• Deep experience learning operational workflows through observation, interviews, or data before designing software solutions.
• Daily use of coding agents for specifying, testing, and reviewing output diffs, with rigorous evaluation practices such as test sets and evals.
• Experience applying privacy-by-design standards, including synthetic or masked data and isolating clinical content from operational tools.

Nice to have

• Experience building custom measurement frameworks for cost, usage, and impact when standard vendor dashboards were unavailable.
• Prior experience being forward-deployed to non-engineering business teams or external customer organizations.
• Experience migrating systems across different LLM models to optimize costs while maintaining quality guardrails.
• Experience integrating AI into complex business platforms with imperfect data or APIs, such as CRM, billing, or scheduling systems.
• Experience coaching non-engineering team members to build or adopt software workflows independently.

Culture & Benefits

• 100% remote work with working hours intended to support work-life balance.
• Medical, dental, vision, life, disability, FSA/HSA, and 401(k) benefits.
• Generous time off, including two company-wide shutdown weeks each year for most employees.
• Paid parental leave, an Employee Assistance Program, and year-round wellness initiatives.
• Quarterly department stipends, community and employee resource groups, and home-office, internet, cell-phone, and wellness stipends.
• Culture focused on diversity, equity, inclusion, and psychological safety.